Shipping & Returns

Shipping, Returns & Exchanges

Where We Ship

Across India

Shipping Fees

Prepaid Orders: Free
Cash on Delivery (COD): ₹200 fee; available for orders from ₹4,999–₹50,000

Dispatch & Delivery

In-stock items are dispatched within 24 hours (excluding Sundays and holidays)
Express delivery: 1–2 working days (where available)
Normal delivery: 3–7 working days after Dispatch (location dependent)
Check delivery times using your Pincode on product pages or at checkout

Tracking

Tracking ID is shared via Email/WhatsApp after dispatch

Returns & Exchanges

Return / Exchange Window

Requests must be made within 7 days of delivery

Eligibility

Exchanges/returns are for size changes, wrong items, or defect/damage only
Size exchanges are subject to availability
Items must be in original condition: unused, unwashed, unaltered, fragrance-free, with all tags attached, and in original packaging
Items must pass a quality check upon receipt
Not Eligible: Discounted/sale items, customized/altered orders

Return Shipping

Free

Initiating a Return

Email care@rannagill.com or call/WhatsApp +91-9289205550
On approval, we arrange a reverse pickup from your address

Store Credit

Issued upon approval, equal to product value (COD fees excluded)
Valid for 180 days
Coupon sent via Email/WhatsApp
Accessible in your Ranna Gill account

COD Policy

COD available for orders ₹4,999–₹50,000 with a non-refundable ₹200 fee

Product Colours & Sizing

Colours may vary slightly due to screen settings
Please review product details and size guides before ordering

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Customer Support & Returns Address
Attn. Customer Relationship Manager
RG Lifestyle Pvt. Ltd.
116–116A, Sector-37, Udyog Vihar Phase-6, Gurgaon – 122001
M: +91-92892 05550
Email: care@rannagill.com
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Grievance Officer
Name: Mr Vimlesh Rajput | Designation: Grievance Officer
Email: ecom.manager@rannagill.com | Phone: +91-99100 05942
We acknowledge complaints within 48 hours and aim to resolve within 30 days.