Privacy Policy

The terms "Our"/”Company” RG LIFE STYLE PVT LTD. This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and RG LIFE STYLE PVT LTD. (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and RG LIFE STYLE PVT LTD for your use of the website “Website” (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information. Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.

INFORMATION SHARING

We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations. 

(b)  We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. 

However the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. 

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to care@rannagill.com

CANCELLATION BY RANNA GILL ( M/S RG LIFESTYLE PVT. LTD.)

We would like to take a moment to inform you about our order acceptance and cancellation policy. Please understand that there may be circumstances where we are unable to accept certain orders and must proceed with cancellation. We want to assure you that this decision is made with utmost care and in line with our commitment to providing exceptional service.

At our discretion, we retain the right to refuse or cancel any order, always striving to maintain the highest standards. There are various situations that may lead to order cancellation, such as limitations on available quantities, inadvertent errors in product or pricing information, or the discovery of quality defects in the product. In certain cases, we may also require additional verifications or information before accepting an order.

Should any part or the entire order need to be cancelled or if we require additional information to process your order, we will reach out to you promptly. Rest assured that if your credit card has been charged for an order that is subsequently cancelled, the charged amount will be refunded to your Card Account without delay.

We genuinely appreciate your understanding and cooperation with our order acceptance and cancellation policy. Our ultimate goal is to ensure a seamless and transparent shopping experience, where orders are processed accurately and efficiently. Your satisfaction is of utmost importance to us, and we thank you for entrusting us with your order.

CANCELLATIONS BY THE USER

We kindly request your understanding regarding our order cancellation process. We reserve the right to accept or reject requests for order cancellations based on various factors. If a cancellation notice is received and the order has not been processed or approved by us, we will gladly cancel the order and issue a full refund.

To ensure a smooth and efficient cancellation process, we kindly ask that cancellation requests be made within 24 hours of placing the order on our website. Unfortunately, we are unable to accommodate cancellation requests for orders that have already been processed or for which the cancellation request is made after the 24-hour timeframe.

Please rest assured that we will carefully consider each cancellation request and make a fair decision. We appreciate your cooperation and understanding in accepting our decision regarding the cancellation.

Thank you for your understanding and cooperation with our order cancellation policy. Our aim is to provide you with the best possible service and ensure a satisfactory shopping experience.