Return, Exchange & Refund Policy
Every Ranna Gill piece is made to be worn and loved. If something isn't quite right, we want to make it easy to put right — through an exchange, store credit, or a refund where we've fallen short.
01 — Eligibility
Return Window
Requests may be raised within 7 days of delivery, via your account on rannagill.co.in, WhatsApp, or at any Ranna Gill store.
Condition
Products must be unused, unworn, unwashed and unaltered, with all original tags, labels and designer packaging intact.
02 — Exchange & Store Credit
Both fresh (non-discounted) and discounted articles are eligible for exchange within 7 days of delivery.
03 — Not Eligible
- Made-to-order and customised pieces
- Products without tags or in worn condition
- A second exchange on an article already exchanged once
04 — Quality Check
Every return is inspected at our facility before exchange, refund or credit note is approved.
05 — Damage & Manufacturing Defect
If an article arrives damaged or with a manufacturing defect, please contact our customer care team within 7 days of delivery.
06 — Process & Timelines
Step 1: Raise a request within 7 days.
Step 2: Courier pickup scheduled within 3–5 business days.
Step 3: Exchange / Refund processed after approval.
07 — International Orders
Returnable only if damaged, defective or incorrect.
08 — Cash On Delivery Orders
COD orders are eligible for exchange on the same terms as prepaid orders.